Privacy

Last updated: 8 October 2026

Information we receive

When you contact Westwide Security, we may receive your name, organisation, phone number, email address, site or suburb, service requirement and message. If an enquiry progresses, we may also receive information needed to assess access, operating hours, assets, risks, authorised contacts and the proposed service.

How information is used

Information is used to respond to enquiries, understand the requested scope, prepare practical next steps, administer agreed services and keep appropriate business records. Please do not submit identity documents, access codes or unnecessary sensitive site information through the public website form.

Website forms and service providers

The website and enquiry form use technology service providers, including Wix, to host the site and process form submissions. Westwide may also use professional, technology or service providers where reasonably necessary to assess or deliver a requested service. Information is only disclosed for a relevant business purpose or where required by law.

Solar CCTV and site footage

Before a camera service is confirmed, the service scope and site instructions must define the purpose of the system, authorised access, monitoring and escalation responsibilities, and the roles of Westwide, the client and any approved supplier or monitoring provider. Equipment, access and retention arrangements depend on the selected system and are confirmed in writing for the site.

Storage and retention

Westwide takes reasonable steps to protect personal information from unauthorised access, use or disclosure. Information is retained only for as long as reasonably needed for the enquiry, service, business records or applicable legal obligations, then securely deleted or de-identified where appropriate.

Cookies and optional measurement

The website uses technology needed for site operation, security and forms. If optional measurement is configured, Westwide asks for an analytics choice before loading Google Tag Manager or the OpenAI ChatGPT Ads measurement pixel. The default setting is denied. If analytics is declined, neither optional measurement tool is loaded. For Google measurement, advertising storage, advertising user data and advertising personalisation remain denied. The choice can be changed through the analytics preferences control in the website footer.

After analytics is allowed, a successful enquiry may create a Google measurement event containing only the lead type, form name and page path, and a standard OpenAI lead_created event. Westwide does not add contact details, site details or the enquiry message to either event. OpenAI's event is sent with its future personalisation opt-out enabled. When a link includes campaign parameters, Westwide may retain the source, medium, campaign label and landing path with the submitted enquiry so it can understand which marketing produced it.

When allowed, the ChatGPT Ads pixel may use first-party attribution cookies described by OpenAI, including a 30-day ad-reference cookie and a browser-reference cookie that can remain for up to 365 days. Declining optional measurement or changing the preference to denied instructs the pixel to remove its measurement cookies.

Access, correction and privacy enquiries

You can ask Westwide to access or correct personal information it holds about you, or raise a privacy concern. Contact info@westwidesecurity.com.au and include enough information for the request to be reviewed. Westwide may need to verify your identity before releasing or changing personal information.

AI voice update: 28 October 2026

Optional AI voice reception

If Westwide enables its website voice option, the service will use Retell AI to process what you say and respond during the conversation. Your browser will ask before using its microphone. Westwide's current Retell setting does not retain the call recording or transcript after processing, although Retell may process them temporarily to provide the conversation. Please do not share access codes, identity documents or sensitive site details through this option.

The voice option is not an emergency service, a confirmed booking or a way to issue a binding quotation. If you need Westwide to follow up, please use the website contact form or email info@westwidesecurity.com.au. A human will review the enquiry.